Frequently Asked Questions

We will proceed with your purchase order as soon as the order has been placed, usually 2-3 working days depending on the ship to address on the order 

If your order is placed with a 3rd party: Wayfair, Build.com, Amazon, or any authorized dealers, MoSweet products will be fulfilled by those dealers. Please contact the 3rd party dealer to track your order

If you experience any difficulty with the measurement MoSweet would like to help! Please call Customer Service at +1 833-667-9338, Monday to Saturday, 9 am to 5 pm (Eastern time) 

 You can also drop us an email at any time, and we will respond to you within 24 hours info@mosweet.com 

We recommend that you, or your contractor, take exact measurements for the shower door(s) before the order is placed.  Our products fit a wide majority of sizes with the exception of Genius which requires a different measurement. For Genius, please measure the upper wall & downward wall distance to the middle of the shower door

For any reason, we strongly recommend that you measure the size that generally fits your shower room, even including the size of the door opening. This procedure helps to determine which MoSweet product most fits your shower room. If you experience any difficulty, please contact us for a guide on how to measure it 

MoSweet glass shower doors are frameless, based on your measurements, the correct frame will be selected to ensure an exact fit. Frameless is more spacious, semi-frameless also spacious, and comes with sorts of aluminum or stainless-steel finish

MoSweet uses certified tempered/safety glass, our glass meets the criteria of ANSI Z97.1-2015 and 16 CFR 1201 II standards

MoSweet offers a bypass and slide door for your shower door. However, it depends on the size/measurements of your shower space, with or without a bathtub 

Absolutely, MoSweet offers reversible doors making a higher possibility to meet what you desired. Unless fewer styles required a designated door opening 

Don't worry. Usually, the measured size would not be able to perfectly fit the realistic size. In these circumstances, we will offer to either place the U-Channel into the gap if the gap stays within installment or recommend the proper style for your needs. Please call us for more details, our customer service representative will give you a professional opinion to make it easier.

MoSweet commits to offering a limited lifetime warranty on all of the products. Customers who purchased our product should activate the warranty on the website: www.mosweet.com/activatewarranty.html  as soon as the package has been delivered 

When claiming the warranty, please show the receipt up and hit us a call or email to describe which product you purchased or if any spare part needs replacement or claim warranty, our professional customer service team will respond to you in a very short time. Please noted that our warranties are constrained to the original installation and owner

We do follow the return policies that were issued by the dealer channel where you purchased the product, feel free to contact those. In terms of any questions please note we are more than happy to give your any assistance

All of the MoSweet glass doors and panels with Crystal X technology which has a stain-resistant glass coating that prevents the annoying water streaks on the surfaces, unlike ordinary glass products need extra attention. If you do need a deep clean, you can use liquid glass cleaner: Spayaway and warm water to clean it 

Please contact MoSweet, if you intend to purchase spare parts or hardware to remain good-looking for your products 

Please register and activate the product warranty on www.mosweet.com/activatewarranty.html  when the official receipt is issued by the dealer that you purchased the products